Posts Tagged: social media

Recommended Reading: ‘For better or for worse, Washington sits out the tech “Bubble”‘

The Washington Business Journal’s startup and technology reporter, Bill Flook, just wrote a piece titled ‘For better or for worse, Washington sits out the tech “Bubble”‘.  He is right about Washington, DC sitting out.  DC VC’s have made such a small number of investments in local software and web companies that one has to wonder… Read more »

Social Media IS Customer Service 2.0

Thought for the day: Social Media Expert has really become Customer Service Rep I am not saying this in a negative way, but I am saying that the role of a customer service representative has evolved.  It used to be that people would call in asking for help.  Now, people log in and start buzzing… Read more »

Q&A Online For Everyone

Replyz co-founder Matt Koll knows search and also knows his way around building a web company.  Tonight he and Baltimore tech wizards Dave Troy and Greg Gershman launched their new product to the public for the first time.  You may recall that Matt’s last company, Wondir, was acquired by Revolution Health.  Now they are going… Read more »